Refund policy

Easy returns within 15 days from the date of delivery 

Only products with manufacturing defects or quality issues are eligible for returns. In the unlikely event of a wrong package/item being delivered, the package/item will be replaced at no extra cost. 

Any sizing issues and general dissatisfaction do not qualify for returns. We recommend that you check the size chart and size up when unsure. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, if applicable, and in its original packaging.  

To start a return, you can contact us at theaugustdesignz@gmail.com.  

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please substantiate your claim with photo/video evidence so that we can evaluate the issue and make it right.

Refunds 

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve processed your refund, please contact us at theaugustdesignz@gmail.com.